Refund policy

Because every Beegiv piece is personalized and made to order just for you, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or personalization details entered by the customer.

If something went wrong on our end

If your item arrives damaged, defective, or different from the personalization you submitted, please email us at infor@beegiv.com within 7 days of delivery with your order number and clear photos of the item and the packaging. We will make it right with a free replacement or a full refund, at our discretion. You do not need to send the item back unless we ask you to.

Personalization typos

Please review your names, dates and spelling carefully before checking out. We cannot offer a refund or replacement for errors in the details you provided. If you notice a mistake right after ordering, contact us immediately and we will do our best to fix it before production starts.

Cancellations

Orders can be cancelled within 24 hours of purchase, as long as production has not started. Once your item is being made, the order can no longer be cancelled.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, please allow up to 14 business days for the refund to appear.

Lost or delayed packages

If your tracking has not updated for more than 10 business days or shows as delivered but you have not received it, please contact us and we will help you resolve it with the carrier.

Questions? Email infor@beegiv.com or use the contact form on our website.